Customer care

Refund Policy

Last updated: 9 September 2026

We want every Foremount Business template to be useful and straightforward to download. If something is not right, please contact us and give us the chance to help.

Digital downloads

Our templates are digital products delivered immediately after payment. When you choose immediate delivery and acknowledge the loss of your cancellation right at checkout, you will not usually be entitled to a refund simply because you have changed your mind after the download begins.

When we can help

Please contact us if:

• you have been charged more than once for the same order;
• you cannot access or download your files;
• the files are corrupted or materially different from their description; or
• you believe there has been a payment error.

We will first try to resolve a download or access issue, including sending a fresh download link where appropriate. If we cannot provide the product you purchased, or a refund is otherwise required by law, we will arrange it through Lemon Squeezy.

How to request help or a refund

Email foremountbusiness@outlook.com with your name, the email address used for the order, your order reference and a short description of the problem. Please do not send card details by email.

We aim to reply within two working days. Where a refund is agreed, the time it takes to appear in your account depends on your payment provider.

Your legal rights

Nothing in this policy limits your statutory rights. In particular, if digital content is faulty, not as described or unavailable because of a problem on our side, you may have rights to a repair, replacement, price reduction or refund.

Contact

For any order question, email foremountbusiness@outlook.com.